Return Policy

Thank you for shopping at Drop Zone Repairs. We are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not entirely happy with your purchase, we're here to help. This Return Policy outlines your rights and our procedures for returns, refunds, shipping costs, and warranty claims, in accordance with UK consumer standards.
 

Important: Activation Locks Must Be Removed Before Return

To process any return, exchange or warranty claim, the device must have all account-related locks fully removed before it is sent back to us.

This includes:

• Apple ID / iCloud (Find My iPhone)
• Google Account / Android FRP (Factory Reset Protection)
• Any other security or activation locks linked to the device

Devices returned with active locks cannot be accepted, and will be returned to the customer at their expense. This policy protects both you and us from fraud and lost/stolen device handling.
 

Returns

• Return Period: You have 30 calendar days to return an item from the date you received it. This exceeds the 14-day minimum cooling-off period for online purchases required by UK law, giving you extra peace of mind.
• Item Condition: To be eligible for a return, the item should be in a reasonable condition. We understand you may need to open and briefly use or inspect the product, which is fine. However, the product must not be damaged, altered, or excessively used. All accessories, parts, and original packaging should be included if possible. (If the item is returned with wear or use beyond what’s necessary to evaluate it, we reserve the right to deduct an amount from your refund to cover any loss in value.)
• Proof of Purchase: Please provide your receipt, order number, or other proof of purchase when initiating a return. This helps us quickly locate your order and process the return.
• No Restocking Fees: We do not charge any restocking fees for returns. Many UK retailers avoid restocking fees on returns as part of fair customer service, and we follow this practice.
   

Refunds

• Inspection & Approval: Once we receive your returned item, our team will inspect it and notify you via email that we have received it. We’ll also inform you of the approval or rejection of your refund based on the item’s condition. (For example, if an item is returned damaged or missing parts not due to our error, a partial refund may be issued in line with the diminished value.)
• Refund Method: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.). You will receive the credit within a certain number of days, depending on your card issuer or bank processing times. We aim to process all approved refunds as quickly as possible, typically within 1–2 business days after approval. (Legally, refunds for returns must be processed within 14 days of us receiving the goods or proof of return, and we strive to beat that timeframe.)
• Notification: We will send you an email confirmation once the refund has been processed. If you have not received your refund after a reasonable period, please contact us so we can assist (see Contact Us below). Keep in mind that your bank or card provider may take additional time to release funds to you.
   

Shipping Costs for Returns

• Customer’s Responsibility (Change of Mind): If you are returning an item for reasons other than a defect or error on our part (e.g. you changed your mind or ordered the wrong item), you are responsible for paying the return shipping costs. We do not offer free return postage for such cases. Make sure to use a reliable, trackable shipping method for your return; we cannot be responsible for returns lost in transit.
• Non-Refundable Shipping Fees: Original delivery charges are non-refundable. If you paid £5 for shipping and later return your item for a refund, the £5 shipping will not be included in your refunded amount. Similarly, if we provide a return shipping label at your request for a non-fault return, the cost of return shipping will be deducted from your refund. (If your order originally qualified for free outbound shipping and you return it, no outbound shipping fee will be deducted.)
• Faulty or Incorrect Item Returns: If you’re returning a product because it arrived damaged, defective or we sent the wrong item, we will cover the return shipping cost. Contact us and we will either provide you a prepaid return label or reimburse your postage cost for returning the faulty/incorrect item. In these cases, shipping fees you paid originally will also be refunded, since the issue was our responsibility. We want to make this right at no cost to you.
   

Faulty Items & Warranty Claims

• Faulty Items: We stand by the quality of our products. If your item is faulty or not as described, you have the right to a remedy. If a fault is found within the first 30 days of purchase, you can return the item for a full refund or replacement according to the Consumer Rights Act 2015. If 30 days have passed, don’t worry – you may still be entitled to a repair or replacement under warranty (see below). In all cases of product fault or misdescription, return shipping will be on us.
• Standard Warranty: All products sold by Drop Zone Repairs come with a 1-Year Warranty against manufacturing defects, unless a different warranty period is stated for a specific product. This means if your product develops a problem due to a defect in materials or workmanship within 12 months of purchase, we will repair or replace it. (This warranty covers manufacturing faults or failures under normal use. It does not cover issues caused by accidental damage, misuse, unauthorized modifications, or normal wear and tear.)
• How to Make a Warranty Claim: If you believe you have a warranty claim, please contact us before sending anything. Provide your order number, details of the issue, and photos if possible. Our team will assess the information and guide you on next steps. Often, we can troubleshoot or confirm the issue remotely.
  • If the issue appears to be covered by warranty, we will ask you to send the item to us for inspection/repair. Customers will initially be responsible for the shipping cost to send a warranty item to us, but we will agree on the shipping method/cost with you beforehand.
  • After we receive the item, we will inspect and test it. If we confirm that the problem is due to a manufacturing defect or other issue covered under warranty (a "genuine warranty issue"), we will repair or replace the item at no cost to you, and refund your return shipping cost in full. We will then ship the repaired or new item back to you at our expense.
  • If the item is found not to have a fault covered by warranty (for example, if the problem was due to accidental damage or misuse, or if the warranty period has expired), we will inform you. In such cases, we can return the item to you as-is or discuss repair options (return shipping in this case would be at your cost). We will never proceed with any repair or charge without your approval.
• No Fees for Warranty Service: We do not charge any restocking or handling fees for warranty claims or exchanges of faulty products. Our goal is to resolve genuine product issues under warranty fairly and promptly.
• Your Statutory Rights: The above warranty policy is provided in addition to your legal rights. Any fault that makes a product not fit for purpose, not as described, or of unsatisfactory quality will be handled in line with the Consumer Rights Act. This policy does not affect your statutory rights.
   

Contact Us

If you have any questions about how to return your item to us, or need to initiate a return or warranty claim, please contact our customer support:

• Email: contact@dropzonerepairs.com
• Phone: +44 7356 279772

We’re here to help make the return or repair process as smooth as possible. Please reach out before sending a return or warranty item, so we can provide you with the proper instructions and support.

Note: This Return Policy is governed by applicable UK laws. It is designed to be fair and transparent, and it does not affect your statutory rights (such as rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations for online purchases). We appreciate your business and will do our best to ensure your satisfaction with our products and services.